Can you cancel my order?

We're unable to cancel orders once they are placed.

Do you do returns or refunds?

United States:
We offer returns and exchanges within 14 days of receipt. For returns, we offer store credit. This is for 48 contiguous states, does not include Alaska & Hawaii.

For Outside the United States:
We accept returns and exchanges within 14 days of receipt. Shipping must be paid for by the customer. For returns we offer store credit.

Process Return: https://yourcatbackpack.returnscenter.com/