Return Policy

Can you cancel my order?

We're unable to cancel orders once they are placed.

Do you do returns or refunds?

Exchange or return items for store credit within 20 days of receipt here: travelcatshop.happyreturns.com

United States:
Exchange or return harnesses and small items for store credit to a convenient return bar. $4 processing fee applies.

No printer? No problem. Drop off your return or exchange at one of thousands of Return Bar locations nationwide. No box or labels needed.

Quick and easy. Get your store credit initiated immediately when you return at a Happy Returns Return Bar location.

Happy Returns’ eco-friendly process uses reusable packaging and aggregated shipping to help reduce impact on the environment.

To return by mail with a free shipping label, a $10 fee applies.

Backpacks and beds can be exchanged or returned for store credit by mail with a free return label. $10 processing fee applies. 

Looking to start an international return? 
For Outside the United States visit our International Returns Portal