Frequently Asked Questions
Have questions about shopping outside the US?
Please visit our International FAQ page.
The packing slip we print normally does not have prices on it, so by default, yes! There are never any prices included in packages.
Shipping & Delivery
Orders are packed with love and ship from our warehouse in New York within 1-4 business days.
U.S. orders usually arrive in 3-6 business days depending on your location.
Apparel is fulfilled and sent out in 2-7 business days and take 3-5 days to ship. Apparel cannot be rush ordered, but if it's placed in an order with other items, those other items can be rushed. Apparel will come in different packages than other items.
You'll receive another email when the order's been sent out, along with the tracking number. Orders cannot be modified or canceled once made.
We appreciate your patience and supporting a small business!
Your orders are packed with love and shipped from our very own warehouse in New York.
We currently ship anywhere WORLD.WIDE. We’re global!
Please visit our International FAQ Page for more information.
Shipping is free on orders $89.00 USD and over for folks in the contiguous United States. Yes, free!
If your order is under $89 USD, the fee for U.S. shipping for harness orders is $4.95 and $8.95 USD for other items.
Shipping to Alaska, Hawaii, or Puerto rico is $14.95 for harnesses and $20.00 for other items.
Due to COVID-19 and postal delays, we no longer offer rush shipping.
We do not ship to PO Boxes.
If you placed the order less than 24 hours, there's a chance we can change the address. Depending on when you place the order, even then we might be unable to make the change. After 24 hours we definitely won't be able to change the address of your shipment.
Apparel orders cannot be changed or modified after they are placed.
Products excluded from Free US Shipping:
- "Donut!" Cat Hideaway Cave
- "The Cozy AF" Cat Bed Bundle
- "The Window Wall Post" Travel Cat Scratcher
- "The Teepee" Leafy Green Cat Yurt
- "The Glamper" Grey Cat Yurt
- "The Catify Bundle" for Cat Enrichment Indoors & Outdoors
- “The Sidekick” Travel Accessories Bundle
- “Festive Furriend” Travel Gear Bundle
Returns & Policies
Exchange or return items for store credit within 20 days of receipt here: travelcatshop.happyreturns.com
Exchange or return harnesses and small items for store credit to a convenient return bar. $4 processing fee applies.
No printer? No problem. Drop off your return or exchange at one of thousands of Return Bar locations nationwide. No box or labels needed.
Quick and easy. Get your store credit initiated immediately when you return at a Happy Returns Return Bar location.
Happy Returns’ eco-friendly process uses reusable packaging and aggregated shipping to help reduce impact on the environment.
To return by mail with a free shipping label, a $10 fee applies.
Looking to start an international return?
For Outside the United States visit our International Returns Portal
- In the unlikely event that a product arrives damaged, contact us via email (firstname.lastname@example.org) within 20 days of receipt of package with photo and video evidence and we will send the necessary replacements items.
We're unable to cancel orders once they are placed.
About Our Products
Our best-seller is "The Fat Cat" — so we always recommend that one! It's got pockets on both side, a top opening so your cat can hang out, and holds over 20 lbs of cat!
Tips & Questions about Using Our Products
Many of our cat backpacks are airline and carry-on compliant. Because there are so many airlines, it's impossible for us to confirm if it will be compliant with the one you're flying.
For instance, we know “The Fat Cat,” "The Navigator," "The Transpurrter," and The Jackson Galaxy Convertible fly on most airlines.
We recommend we check with your airline specifically to see what types of bags they will accept.
Yes! Our cat backpacks are a great bag to strap into a seat belt for a car ride!
Yeaaaaaa. We're just cat people. But as long as your dog is within the weight the bag holds, it's cool for doggies, too. We've also seen people use #yourcatbackpack for chickens, prairie dogs, and rabbits.
Other Common Requests & Questions
No, we don't give away free products.
HECK YEA. We saved a little kitten we found when she was about three weeks — Andie. About a year later we adopted her brother Wilfred. We're obsessed.
You can contact us for an update. Please note, orders are taking longer than normal due to COVID-19. We appreciate your patience. Once you have tracking, we highly recommend signing up for the carrier's email or text updates. Note, carriers aren't sending as many updates because of COVID-19.
Watch our video here.
To attach / install the bubble to your cat backpack, place the ring around the bubble, push down until you hear some clicks, then turn to the right (righty tighty!) until it doesn't twist anymore. Watch the video for a visual demonstration!