Please visit our help center here

Select the country where you will be shipping your order from the dropdown in the top left corner. If you’re on a mobile device, click the three lines in the left hand corner to reveal the menu and then select your country. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees. You will also have the option to change the language for important information in checkout.

We display and collect payments in the local currencies of the countries displayed in the drop down menu under the flag icon in the top header of our website. You will be charged in the currency of your selected country at checkout. 

Travel Cat is not responsible for any currency exchange fees charged by banks.

We offer over 35 different payment methods. Major payment methods like Visa, Mastercard, American Express, Paypal, and Diners are offered in over 100 countries along with many other popular local payment options specific to the region.

Additional local payment methods including installment plans are available and viewable upon checkout.

Yes! Order gift cards here.

Yes! We have cat-themed birthday wrapping paper and holiday wrapping paper. You can also get a handwritten note card!

Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Travel Cat to provide the best possible user experience to our international customers. 

 Please select the flag icon in the top right corner to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

Please visit our help center to find the most up to date information on your shipment.

To speak with Travel Cat Catstomer Support, please email meow@yourcatbackpack.com and we will gladly assist you with any questions relating to your international order.

Most of our orders are shipped in 1-5 business days of purchase from our warehouse in New York, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 3-5 business days of its ship date (sometimes quicker!).

Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Please note, we do not ship on the weekend or US holidays. 

You can track your international order here.

Right now we do not offer expedited international shipping. However, we ship all international orders via express courier air service so you will receive your order within 3-5 business days, and sometimes sooner.

How duties, taxes and other customs fees are treated is dependent on what country you are shipping to. Deliveries to some countries are shipped without having to pay additional duties and/or taxes. This means you will not have to pay these fees separately when your order arrives. In some countries, you can choose to prepay at checkout or pay upon delivery. Check the list below to see which options are available in your country.

Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and are added to your order total in the shopping cart. Duties and taxes are non refundable except for orders shipping to Canada. 

This charge is determined by your local customs authority and includes:

1) The Sales Tax applied by your country for purchases from the U.S.

2) Duties charged for processing by your country.

If you have any other questions around duties and taxes, let Catstomer Support know.

In some cases you will see “Fees” listed along with duties and taxes when selecting to prepay at checkout. Additional fees, when applicable, may include customs clearance fees, dangerous goods fee, remote area surcharge, high value goods clearance, broker clearance, among others.

Travel Cat guarantees you will not be required to pay any additional cost on delivery when you prepay these fees at checkout, either by selecting to prepay duties and taxes at checkout or if you are shipping to a country that automatically ships without an additional payment of duties as listed below.

Any duties and taxes paid separately are nonrefundable, except for orders shipping to Canada.

If you are shopping in the following countries, duties and taxes are included, if applicable, and automatically ship with duties prepaid. This means you will not be asked to pay additional duties or taxes at checkout. We guarantee you will not be charged any additional fees at checkout or upon delivery.

Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Ireland (Republic of), Italy, Japan, Jersey, Korea (South), Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, United Kingdom

Canada. We guarantee you will not be charged any additional fees upon delivery.

If you are shopping in the following countries, you have the option to prepay duties, taxes and fees during checkout or to pay for all duties, taxes and fees on delivery. If you select to prepay at checkout, Travel Cat guarantees you will not be charged any additional fees upon delivery. No surprises! However if you select to pay at delivery we can not guarantee the cost of fees upon delivery. Duties and taxes are nonrefundable by Travel Cat on returns for orders shipped to these destinations.

Albania, Antigua and Barbuda, Argentina, Aruba, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Brunei Darussalam, Cambodia, Cayman Islands, Chile, China, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia, Fiji, French Guiana, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Honduras, Iceland, India, Indonesia, Israel, Jamaica, Japan, Jordan, Kenya, Kuwait, Lebanon, Lesotho, Liechtenstein, Macau, Malaysia, Maldives, Martinique, Mauritius, Mexico, Moldova, Monaco, Montserrat, Morocco, Namibia, Nicaragua, Nigeria, North Macedonia, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Reunion, Saint Kitts and Nevis, Saint Lucia, Saudi Arabia, Senegal, Serbia, Singapore, South Africa, Sri Lanka, Swaziland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos Islands, United Arab Emirates, Uruguay, Venezuela, Vietnam

Our best-seller is "The Fat Cat" — so we always recommend that one! It's got pockets on both sides, a top opening so your cat can hang out, and holds over 20 lbs of cat!

Head to each product page to see the details of how much weight each bag can hold.

"The Fat Cat," The Jackson Galaxy Convertible, and "The Navigator" Convertible all hold up to 25 lbs of cat -- the most weight of any cat backpack on the market.

Yes we do! Read our article, How to Get Your Cat Used to (And to Love) Their Cat Backpack.”

Many of our cat backpacks are airline and carry-on compliant. Because there are so many airlines, it's impossible for us to confirm if it will be compliant with the one you're flying.

For instance, we know “The Fat Cat” and The Jackson Galaxy Convertible flys on Delta.

We recommend we check with your airline specifically to see what types of bags they will accept.  

To be as helpful as possible, here are some common airlines and their pet policies.

Yes! Our cat backpacks are a great bag to strap into a seat belt for a car ride!  

No, we don't give away free products.

Although we don't do donation requests, you can learn more about how we support cat-causes here.

HECK YEA. We saved a little kitten we found when she was about three weeks — Andie. About a year later we adopted her brother Wilfred. We're obsessed. 

Watch our video here.

To attach / install the bubble to your cat backpack, place the ring around the bubble, push down until you hear some clicks, then turn to the right (righty tighty!) until it doesn't twist anymore. Watch the video for a visual demonstration!