Yes! Order gift cards here.

The packing slip we print normally does not have prices on it, so by default, yes! There are never any prices included in packages.

We offer three shipping options based on how quickly your order is processed and leaves our warehouse:

• Standard Shipping ($4.95-$9.95 depending on the product) – Orders processed within 2-4 business days
• Express Shipping ($19.95) – Orders processed within 1-2 business days
• Rush Shipping ($29.95) – Orders processed within 1 business day

How long will it take to receive my order?

Total delivery time = Processing time + Transit time.

Once your order ships, transit time depends on your location:

• Northeast – 1-4 business days
• Southeast / Midwest – 2-5 business days
• West Coast – 4-7 business days
• Alaska / Hawaii – 7-10 business days

Apparel is fulfilled and sent out in 2-7 business days and take 3-5 days to ship. Apparel cannot be rush ordered, but if it's placed in an order with other items, those other items can be rushed. Apparel will come in different packages than other items.

You'll receive another email when the order's been sent out, along with the tracking number. Orders cannot be modified or canceled once made.  

We appreciate your patience and supporting a small business!

Your orders are packed with love and shipped from our very own warehouse in New York.

We currently ship anywhere WORLD.WIDE. We’re global!

Please visit our International FAQ Page for more information.

We offer free Standard shipping on orders over $199. Subscribe to our email list for occasional free shipping promotions.

We offer three shipping options based on how quickly your order is processed and leaves our warehouse:

• Standard Shipping ($4.95-$9.95 depending on the product) – Orders processed within 2-4 business days
• Express Shipping ($19.95) – Orders processed within 1-2 business days
• Rush Shipping ($29.95) – Orders processed within 1 business day

How long will it take to receive my order?

Total delivery time = Processing time + Transit time.

Once your order ships, transit time depends on your location:

• Northeast – 1-4 business days
• Southeast / Midwest – 2-5 business days
• West Coast – 4-7 business days
• Alaska / Hawaii – 7-10 business days

For example, a Rush Processing order to the Midwest would typically arrive within 3-6 business days total (1 day processing + 2-5 days transit).

Shipping to Alaska, Hawaii, or Puerto rico is $14.95 for harnesses and $20.00 for other items.

Yes.

We offer three shipping options based on how quickly your order is processed and leaves our warehouse:

• Standard Shipping ($4.95-$9.95 depending on the product) – Orders processed within 2-4 business days
• Express Shipping ($19.95) – Orders processed within 1-2 business days
• Rush Shipping ($29.95) – Orders processed within 1 business day

How long will it take to receive my order?

Total delivery time = Processing time + Transit time.

Once your order ships, transit time depends on your location:

• Northeast – 1-4 business days
• Southeast / Midwest – 2-5 business days
• West Coast – 4-7 business days
• Alaska / Hawaii – 7-10 business days

 We do not ship to PO Boxes.

If you placed the order less than 24 hours, there's a chance we can change the address. Depending on when you place the order, even then we might be unable to make the change. After 24 hours we definitely won't be able to change the address of your shipment. 

Apparel orders cannot be changed or modified after they are placed.

Products excluded from Free US Shipping:

• "Donut!" Cat Hideaway Cave
• "The Cozy AF" Cat Bed Bundle
• "The Window Wall Post" Travel Cat Scratcher
• "The Teepee" Leafy Green Cat Yurt
• "The Glamper" Grey Cat Yurt
• "The Catify Bundle" for Cat Enrichment Indoors & Outdoors
• “The Sidekick” Travel Accessories Bundle
• “Festive Furriend” Travel Gear Bundle

Please visit our International FAQ page.

United States:

Exchange or return items for store credit (receive a $5 bonus with your store credit) within 20 days of receipt here: travelcatshop.happyreturns.com

To return by mail with a free shipping label, a $10 fee applies.

Looking to start an international return?
For Outside the United States visit our International Returns Portal

- In the unlikely event that a product arrives damaged, contact us via email (meow@travelcatshop.com) within 20 days of receipt of the package with photo and video evidence and we will send the necessary replacements items.

We're unable to cancel orders once they are placed.

United States:

Exchange or return items for store credit within 20 days of receipt here: travelcatshop.happyreturns.com

Looking to start an international return? 
For Outside the United States visit our International Returns Portal

Our best-seller is "The Fat Cat" — so we always recommend that one! It's got pockets on both side, a top opening so your cat can hang out, and holds over 25 lbs of cat!

Head to each product page to see the details of how much weight each bag can hold.

"The Fat Cat,"The Jackson Galaxy Convertible, and "The Navigator" Convertible all hold up to 25 lbs of cat -- the most weight of any cat backpack on the market.

Yes! Buy gift cards here. You can also print this out! 

You can see our feature comparison article here.

Yes we do! Read our article, How to Get Your Cat Used to (And to Love) Their Cat Backpack."

Many of our cat backpacks are airline and carry-on compliant. Because there are so many airlines, it's impossible for us to confirm if it will be compliant with the one you're flying.

For instance, we know “The Fat Cat,” "The Navigator," "The Transpurrter," and The Jackson Galaxy Convertible fly on most airlines.

We recommend we check with your airline specifically to see what types of bags they will accept.  

To be as helpful as possible, here are some common airlines and their pet policies.

Yes! Our cat backpacks are a great bag to strap into a seat belt for a car ride!  

Yeaaaaaa. We're just cat people. But as long as your dog is within the weight the bag holds, it's cool for doggies, too. We've also seen people use #yourcatbackpack for chickens, prairie dogs, and rabbits.

No, we don't give away free products. 

Although we don't do donations requests, you can learn more about how we support cat-causes here.

HECK YEA. We saved a little kitten we found when she was about three weeks — Andie. About a year later we adopted her brother Wilfred. We're obsessed. 

You can contact us for an update. Please note, orders are taking longer than normal due to COVID-19. We appreciate your patience. Once you have tracking, we highly recommend signing up for the carrier's email or text updates. Note, carriers aren't sending as many updates because of COVID-19.

Watch our video here.

To attach / install the bubble to your cat backpack, place the ring around the bubble, push down until you hear some clicks, then turn to the right (righty tighty!) until it doesn't twist anymore. Watch the video for a visual demonstration! 

Yes.