Privacy Policy

Effective Date: [June 22, 2026]

Your privacy matters to us. This Privacy Policy explains how Travel Cat ("we," "us," "our") collects, uses, and protects your information, including your rights under laws such as the Telephone Consumer Protection Act (TCPA) and California Invasion of Privacy Act (CIPA).

1. What We Collect

We collect:

• Name, email, shipping/billing address, and phone number
• Payment and transaction details
• IP address and browser/device information
• Communication preferences, including email, SMS, and phone preferences
• SMS opt-in status, consent records, message history, and messaging interaction data

2. How We Use Your Info

We use your info to:

• Process orders and deliver products
• Send transactional updates, including order confirmations, tracking information, and shipping updates
• Offer promotions, discounts, product updates, and marketing messages where permitted and only with your consent where required
• Send checkout reminders, cart reminders, customer service messages, and other SMS or email communications
• Improve site performance, user experience, and marketing campaign performance
• Detect, prevent, and protect against fraud, misuse, or unauthorized activity

3. TCPA Compliance - Your Communication Preferences

If you provide your phone number, you may receive SMS/texts or calls from us. These may include marketing messages, but only with your express consent where required. Consent to receive automated marketing messages is not a condition of purchase. Message and data rates may apply. Message frequency varies.

• To opt out of marketing text messages, reply STOP, END, CANCEL, REVOKE, OPT OUT, UNSUBSCRIBE, or QUIT to any mobile message from us.
• For help, reply HELP to any mobile message from us or email info@yourcatbackpack.com.
• You may still receive transactional communications related to your order or account where permitted by law.

4. SMS Messaging Privacy

When you sign up for our SMS messaging program, we collect and use information related to your participation in that program, including your mobile phone number, SMS opt-in status, consent records, message history, messaging preferences, device information, and interaction data with our text campaigns.

We use this information to send marketing text messages, transactional messages, cart reminders, checkout reminders, customer service messages, delivery updates, order updates, and other communications you have requested or consented to receive. We may also use this information to personalize messages, measure performance, maintain compliance records, verify your identity, confirm subscription requests, and detect or prevent fraud.

We use Stodge Inc. d/b/a Postscript to facilitate SMS messaging services. We may share SMS-related information with Postscript and other service providers that help us provide, manage, deliver, analyze, or support our messaging services.

Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent information will not be shared with any third parties except service providers that assist in delivering, supporting, or administering our messaging services, or as otherwise required by law.

You may opt out of our SMS messaging program at any time by replying STOP, END, CANCEL, REVOKE, OPT OUT, UNSUBSCRIBE, or QUIT to any mobile message from us. You may receive a confirmation message after opting out.

5. CIPA Compliance - Your Right to Privacy

We may record customer service calls or chats for training or legal purposes but only with appropriate notice or consent, in compliance with applicable law.

6. Shopify Hosting & Data Handling

Our store is hosted on Shopify Inc., which stores your information securely on servers protected by firewalls and SSL encryption. Shopify is PCI-DSS compliant.

More info:
Shopify Privacy Policy
Shopify Terms of Service

7. Cookies & Tracking

We use cookies to enhance your experience. You may disable cookies in your browser, though some site functions may not work correctly.

Examples:

• _session_id (tracks session info)
• _shopify_visit (counts visits)
• cart (stores cart content)

8. Third-Party Services

We use third-party tools, including payment gateways, Shopify, Postscript, and other service providers that help us operate our store, communicate with customers, process transactions, deliver products, and improve our services. These providers may have separate privacy practices. Please review their policies before using their services.

9. Data Retention & Access

We retain your data only as long as needed for the purpose it was collected, including to process orders, provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, maintain SMS consent records, and support compliance requirements. You may request access to or deletion of your data at any time by contacting us.

10. Security

We use industry-standard safeguards, including SSL and other reasonable security measures, to protect your personal information, but no system is 100% secure. We take reasonable measures to prevent unauthorized access or disclosure.

11. Children's Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If we learn we've collected data from a child, we will delete it promptly.

12. California Privacy Rights

California residents may request:

• A copy of the personal data we have
• Deletion of personal data
• Categories of data shared and with whom

Email us at info@yourcatbackpack.com to exercise these rights.

13. Updates to This Policy

We may update this policy periodically. We will notify users of significant changes on our website or via email.

14. Contact

Email: info@yourcatbackpack.com
Mail:
Travel Cat
Re: Privacy Compliance Officer
170 Central Ave. Unit 8
Farmingdale, NY 11735