We offer three shipping options based on how quickly your order is processed and leaves our warehouse:

• Standard Shipping ($4.95-$9.95 depending on the product) – Orders processed within 2-4 business days
• Express Shipping ($19.95) – Orders processed within 1-2 business days
• Rush Shipping ($29.95) – Orders processed within 1 business day

How long will it take to receive my order?

Total delivery time = Processing time + Transit time.

Once your order ships, transit time depends on your location:

• Northeast – 1-4 business days
• Southeast / Midwest – 2-5 business days
• West Coast – 4-7 business days
• Alaska / Hawaii – 7-10 business days

Apparel is fulfilled and sent out in 2-7 business days and take 3-5 days to ship. Apparel cannot be rush ordered, but if it's placed in an order with other items, those other items can be rushed. Apparel will come in different packages than other items.

You'll receive another email when the order's been sent out, along with the tracking number. Orders cannot be modified or canceled once made.  

We appreciate your patience and supporting a small business!

Your orders are packed with love and shipped from our very own warehouse in New York.

We currently ship anywhere WORLD.WIDE. We’re global!

Please visit our International FAQ Page for more information.

We offer free Standard shipping on orders over $199. Subscribe to our email list for occasional free shipping promotions.

We offer three shipping options based on how quickly your order is processed and leaves our warehouse:

• Standard Shipping ($4.95-$9.95 depending on the product) – Orders processed within 2-4 business days
• Express Shipping ($19.95) – Orders processed within 1-2 business days
• Rush Shipping ($29.95) – Orders processed within 1 business day

How long will it take to receive my order?

Total delivery time = Processing time + Transit time.

Once your order ships, transit time depends on your location:

• Northeast – 1-4 business days
• Southeast / Midwest – 2-5 business days
• West Coast – 4-7 business days
• Alaska / Hawaii – 7-10 business days

For example, a Rush Processing order to the Midwest would typically arrive within 3-6 business days total (1 day processing + 2-5 days transit).

Shipping to Alaska, Hawaii, or Puerto rico is $14.95 for harnesses and $20.00 for other items.

Yes.

We offer three shipping options based on how quickly your order is processed and leaves our warehouse:

• Standard Shipping ($4.95-$9.95 depending on the product) – Orders processed within 2-4 business days
• Express Shipping ($19.95) – Orders processed within 1-2 business days
• Rush Shipping ($29.95) – Orders processed within 1 business day

How long will it take to receive my order?

Total delivery time = Processing time + Transit time.

Once your order ships, transit time depends on your location:

• Northeast – 1-4 business days
• Southeast / Midwest – 2-5 business days
• West Coast – 4-7 business days
• Alaska / Hawaii – 7-10 business days

 We do not ship to PO Boxes.

If you placed the order less than 24 hours, there's a chance we can change the address. Depending on when you place the order, even then we might be unable to make the change. After 24 hours we definitely won't be able to change the address of your shipment. 

Apparel orders cannot be changed or modified after they are placed.

Products excluded from Free US Shipping:

• "Donut!" Cat Hideaway Cave
• "The Cozy AF" Cat Bed Bundle
• "The Window Wall Post" Travel Cat Scratcher
• "The Teepee" Leafy Green Cat Yurt
• "The Glamper" Grey Cat Yurt
• "The Catify Bundle" for Cat Enrichment Indoors & Outdoors
• “The Sidekick” Travel Accessories Bundle
• “Festive Furriend” Travel Gear Bundle

Please visit our International FAQ page.

United States:

Exchange or return items for store credit (receive a $5 bonus with your store credit) within 20 days of receipt here: travelcatshop.happyreturns.com

To return by mail with a free shipping label, a $10 fee applies.

Looking to start an international return?
For Outside the United States visit our International Returns Portal

- In the unlikely event that a product arrives damaged, contact us via email (meow@travelcatshop.com) within 20 days of receipt of the package with photo and video evidence and we will send the necessary replacements items.

We're unable to cancel orders once they are placed.

United States:

Exchange or return items for store credit within 20 days of receipt here: travelcatshop.happyreturns.com

Looking to start an international return? 
For Outside the United States visit our International Returns Portal