The packing slip we print normally does not have prices on it, so by default, yes! There are never any prices included in packages.
Shipping & Delivery
Orders are packed with love and ship from our warehouse in New York within 1-4 business days. U.S. orders usually arrive in 3-6 business days depending on your location.
Apparel is fulfilled and sent out in 2-7 business days and take 3-5 days to ship. Apparel cannot be rush ordered, but if it's placed in an order with other items, those other items can be rushed. Apparel will come in different packages than other items.
You'll receive another email when the order's been sent out, along with the tracking number. Orders cannot be modified or canceled once made.
We appreciate your patience and supporting a small business!
Your orders are packed with love and shipped from our very own warehouse in New York.
We currently ship anywhere WORLD.WIDE. We’re global!
Shipping is free on orders $89.00 USD and over for folks in the contiguous United States. Yes, free!
If your order is under $89 USD, the fee for U.S. shipping for harness orders is $4.95 and $8.95 USD for other items.
Shipping to Alaska, Hawaii, or Puerto rico is $14.95 for harnesses and $20.00 for other items.
Due to COVID-19 and postal delays, we no longer offer rush shipping.
We do not ship to PO Boxes.
If you placed the order less than 24 hours, there's a chance we can change the address. Depending on when you place the order, even then we might be unable to make the change. After 24 hours we definitely won't be able to change the address of your shipment.
Apparel orders cannot be changed or modified after they are placed.
Products excluded from Free US Shipping: "Donut!" Cat Hideaway Cave "The Cozy AF" Cat Bed Bundle "The Window Wall Post" Travel Cat Scratcher "The Teepee" Leafy Green Cat Yurt "The Glamper" Grey Cat Yurt "The Catify Bundle" for Cat Enrichment Indoors & Outdoors “The Sidekick” Travel Accessories Bundle “Festive Furriend” Travel Gear Bundle
Returns & Policies
United States: We offer free returns and exchanges within 10 days of receipt. For returns, we offer store credit.
(Policy is for 48 contiguous states, does not include Alaska & Hawaii).
For Outside the United States: We accept returns and exchanges within 10 days of receipt.
Shipping must be paid for by the customer. For returns we offer store credit.
In the unlikely event that a product arrives damaged, contact us via email (firstname.lastname@example.org) within 10 days of receipt of package with photo and video evidence and we will send the necessary replacements items.
We're unable to cancel orders once they are placed.
HECK YEA. We saved a little kitten we found when she was about three weeks — Andie. About a year later we adopted her brother Wilfred. We're obsessed.
You can contact us for an update. Please note, orders are taking longer than normal due to COVID-19. We appreciate your patience. Once you have tracking, we highly recommend signing up for the carrier's email or text updates. Note, carriers aren't sending as many updates because of COVID-19.
To attach / install the bubble to your cat backpack, place the ring around the bubble, push down until you hear some clicks, then turn to the right (righty tighty!) until it doesn't twist anymore. Watch the video for a visual demonstration!